Food Safety Resources:

At Recipe we have an in-house team of technical, food safety and quality assurance professionals on hand – tasked to support our business in our journey of food safety continuous improvement, product development and vendor selection and approval.

Cashless Payments available:

Cashless payments are available and encouraged across all restaurants to minimize the physical transaction and exchange of cash between our Guests and teammates

Digital Contact tracing:

We support Public Health Initiatives in their contract tracing efforts. We do not share our guest contact information or use it for any reason other than Public Health requests. All guest contact information is destroyed within 14-30 days based on provincial guidelines

Limited seating:

Reduced restaurant seating capacity is being enforced across the country to comply with regional, provincial and federal guidelines and limits. Reduced capacity allows us to strategically space tables, maintain adequate separation between guests and create an enjoyable experience for those who choose to dine in with us

Tables 6 ft Apart:

Our tables have been strategically distanced six feet apart where necessary to ensure there is the proper space allocated for our Guests to enjoy their experience, as per the recommendation made by Canada's Public Health Officer and regional Public Health Units.

Masks:

We enforce a strict mandatory mask policy at all locations for both our in-store teammates and Guests. Mask or face covering is required when entering or moving around our restaurants

For Guests who may fall under a mask exemption category, please contact your local restaurant to find out more about how we can serve you.

Frequent Hand Washing:

Frequent handwashing and sanitization has always been a part of our safety and food handling procedures. In addition to this, we've increased the number of times our teammates wash their hands throughout their shift and have added sanitization stations for everyone to utilize as you enter and exit the restaurant

Each Table Disinfected After Use:

After each guest or party, the table and all high touch surfaces like booth seats, chair arms etc. are thoroughly disinfected. As part of our longstanding food safety commitment, Recipe has partnered with global leaders in sanitation chemical supply to assist us in delivering against our hygiene objectives. The disinfection chemicals used are Health Canada approved, and endorsed, as efficacious against the Covid 19 virus.

Safe Food Handling Processes:

Our practice is to minimize the bare hand handling of food in our restaurants. Wherever necessary and applicable, we utilize clean tools and tongs for handling. With the onset of Covid, we have expanded our glove use policy to ensure soiled wares are handled with clean gloves to prevent cross contamination to food, equipment or personnel.

Third Party Inspections:

All our locations are subject to ongoing internal evaluation for compliance with Food Safety, Occupational Health and Safety etc. We complement our internal inspections with independent, third party audits of all our locations. These audits are conducted twice annually and are unannounced to our stores. We have expanded our current audit to also evaluate compliance with our augmented Covid protocols.

Food Handling Certified

All leaders within the restaurant are required to be certified food handlers. The training and subsequent written test, covers safe food handling, foodborne illnesses, bacteria, cleaning and sanitizing methods, and food allergies. The course content is approved and endorsed by the applicable regulatory jurisdiction.

Regular Temperature Checks:

We regularly, throughout the day, conduct temperature verification checks of our food in storage, preparation and service to ensure that the product served to you is safe, wholesome and meets your expectations. All monitoring and verification activities are documented and retained as part of our Food Safety programme.

Additional PPE:

As necessary, and where recommended by provincial and regional public health units, Guest facing associates will be required to have protective eyewear on when interacting with the public.

Continuous Training Programs:

We provide all leaders and teammates full training on all continued restaurant standards from food safety protocols to proper health & safety practices through online education, training materials and management coaching. In an effort to further ensure a safe and clean environment for our Guests, our networks have recently been retrained on all hand washing, sanitization and food handling practices.

Rapid Testing

Antigen rapid tests are now offered across restaurants in Ontario. Beginning May 3, 2021, frontline teammates at participating restaurants will be tested twice per week. We intend to roll out similar testing nationally.